logotype
logotype
Terms of Use
Home Terms of Use

Paws Abroad Ltd, trading as ProntoPets
Last updated: 1 September 2026

These terms apply when you use www.prontopets.com. By using the site you accept them. They cover the website only. When you book a journey for your pet, our Terms and Conditions apply to that booking.

1. Who we are

The site is run by Paws Abroad Ltd, a company registered in England and Wales under company number 17363104. Our registered office is The Workshop, 32-40 Tontine Street, Folkestone, Kent, CT20 1JU. We trade as ProntoPets. You can reach us at info@prontopets.com or on +44 (0) 1303 986 030.

2. Other documents that apply

3. The information on this site

We write the site to help you plan your pet’s journey and we keep it up to date as well as we can. Please keep these points in mind:

  • Travel rules. Our pages about microchips, vaccinations, health certificates and other travel rules are general guidance. The rules can change and can differ for your situation. They are not veterinary or legal advice. Check with your vet and the official sources before you travel. We link to those sources on the relevant pages.
  • Travel dates. The dates and the availability shown on the site can change. A date or a place is only yours once we have confirmed it to you.
  • Prices. We quote every journey individually. Nothing on the site is an offer at a fixed price.

4. Using the site

You may use the site to read about our services, ask for a quote, book and contact us. You must not:

  • use the site in a way that breaks the law or harms someone else;
  • try to get into parts of the site, its server or its data that are not open to you;
  • introduce a virus or other harmful code or attack the site;
  • copy large parts of the site with automated tools without our written permission;
  • send us information through a form or the chat that is false or that belongs to someone else without their permission.

5. Who owns the content

We own the text, photos, videos, logos and design of the site, or we use them with the owner’s permission. You may view the pages and print or save them for your own use. Ask us first if you want to use our content for anything else.

6. Reviews and links to other sites

Some reviews on the site come straight from Google or another review platform. They show the opinion of the person who wrote them. Where we link to another website, for example GOV.UK, we do that to help you. We do not control those sites and we are not responsible for what is on them.

7. Availability of the site

We try to keep the site available, but we do not promise that it is always online or free from errors. We may change or remove pages at any time. If a form does not work, please call or email us.

8. What we are responsible for

Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud or for any right you have as a consumer that the law does not allow us to limit.

The site is for private use. If you use it for a business, we are not responsible for loss of profit, loss of business or lost opportunity.

If you rely on general information on the site without checking it for your own situation, as section 3 asks, we are not responsible for a loss that results from that. Our responsibility for a booking is set out in our Terms and Conditions.

9. Changes to these terms

We may update these terms. The date at the top shows when we last did. The version on the site when you visit is the one that applies.

10. Which law applies

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring it in the courts there. If you live in a country of the European Union, you keep the protection of the mandatory consumer law of that country.