Excellent service
A huge thank you to Elaine and James. You made the family happy after struggling to find a solution to bring our cat from London to Madrid. Thank you for taking it such short notice and for the great accommodation. 🙏🏼🙏🏼🩷🩷🩷 Souki 7-9-2025
Response from ProntoPets
Hi Souki Many thanks for taking the time to post your review. Ed travelled well as was pretty chilled out during the journey. Thanks again Regards James and Elaine 7-9-2025
Dog travel to Spain
I used this service twice already and can’t recommend it high enough! We travelled to Marbella (Spain) and Coco arrived happy, relaxed and full of energy every time!
James and Elaine sent us photos and videos of their progress along the way, were always quick to respond to any quieres and to update on the progress.
Most importantly, you can see that both James and Elaine truly care about the animals wellbeing and try their best to provide a comfortable and safe journey for the ones under their care.
Will definitely use the service in future again! Masha 7-9-2025
Response from ProntoPets
Hi Masha Thank you very much for your review. Coco is such a super dog and so easy going to have on board. All the best Regards James and Elaine 7-9-2025
Excellent service: Madrid > Chesterfield
James, who is not just kind and caring but knowledgeable and trustworthy, kept us updated with Bruno’s travel with photos and progress updates throughout. We were nervous sending our first dog, 10 month old Pointer, Bruno on a trip all by himself but James made it easy. We were reassured and happy to see Bruno arrive without any trauma, anxiety or stress. He is happily at home in the UK now and I’m so grateful to James and Pronto Pets for making that possible. Now we can start a life together in the UK! 10/10 – would absolutely recommend!! 🙂 Frank Adlington-Stringer 11-8-2025
Response from ProntoPets
Hello Frank and Mariana, Thank you very much for this review and your kind words. Bruno was a lovely young dog, great company and a pleasure to have on board. Here’s to wishing you all happy times with your new life in the UK. Regards James and Elaine 11-8-2025