Great service, awesome journey

Rated 5 out of 5

I’m so glad I booked with Pronto Pets. I needed someone to drive me and my cat from the UK to France. From the initial enquiry to the actual move, the communication has been perfect which gave me peace of mind. The actual trip was very smooth, everything was taken care of and the two people were lovely. I’m beyond pleased with Pronto Pets and I would definitely use them again. Thank you. Nadia Schwartzmann 19-2-2024

Response from ProntoPets

Hi Nadia many thanks for taking the time to send in your review, this is very much appreciated. We are glad that you enjoyed the experience and you and Timmy are now safely in France.

Thanks again Best Regards James and Elaine 19-2-2024

1ST CLASS SERVICE WITH CARE

Rated 5 out of 5

I cannot thank Pronto Pets enough for the great care and attention they gave me at a time of great distress in 2022.

I had a cancer diagnosis, and realised I would not cope Living in FAYMOREAU, 85240 France any more, as a single person in my 60’s.

I telephoned a couple of pet transportation companies in the UK, and no-one could accommodate what I needed to come home.

I phoned Pronto Pets and within 3 hours my return date was sorted, mini bus transportation was sorted for my 5 cats and myself, with a separate driver to bring over my car from France to the UK as I was not well enough to drive the 11-12 hour cross channel journey. There was a lot of paperwork to sort, passports for cats, my passports, crossing bookings and location papers ( Covid stuff) All of this was collected and checked by Pronto Pets and all my enquiries were answered the same day.

Both personnel arrived on time on the day of my return.

The Cats were loaded, and we had a stress-free journey home, with a really nice Spanish driver to chat to who was a really nice man.

It is 2 years tomorrow, 18th February, since my return and I will always be thankful to Pronto Pets for going the extra mile for a single woman who really needed some help.

THANK YOU SO VERY MUCH XX

Karen Samson 17-2-2024

Response from ProntoPets

Dear Karen, nice to hear from you! Thank you very much for this review and your kind words. We remember your initial enquiry, and clearly you had a lot of things to arrange, we were very pleased to have assisted you during that difficult time period in your life. Hope you are well and making a full recovery. All the very best to you, James and Elaine 17-2-2024

Excellent!

Rated 5 out of 5

I would highly recommend. My little dog was very well looked after and the company are professional and keep you up to date with their travels and send you pictures of your dog during the trip. (Tracey Lee 5-2-2024)

Response from ProntoPets

Hi Tracey many thanks for your review, Kiwa was such a great little character and travelled really well. For us we really enjoyed seing Kiwa and Prince (the other Pom) together and we managed to take a few photos of them both playing together. Thanks again Regards James and Elaine. 5-2-2024

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